OUR GUARANTEE OF PROMISE
We guarantee 100% satisfaction on everything that is in our control. The quality of your prints highly depends on the quality of your artwork. We do our best to help you with your design, but we cannot guarantee the quality of your design, unless you use our Online Design Tool. You can expect us to strive for the highest quality. Our packaging must ensure that your order arrives undamaged. In addition, we ensure that we send your order as quickly as possible, so that our logistics partners have enough time to deliver your order within the timeline we have indicated.
WHAT WE DO NOT GUARANTEE
As said, our guarantee applies to everything that we have an influence on. If you submit artwork with a typo or layout error, we can’t take responsibility for that. Also if you do not give us the correct information for delivery, we can not guarantee that your order arrives on time. You just have to pay a little more attention next time. The same applies to delayed delivery due to extreme weather conditions. If severe weather or other force majeure conditions apply, then we hope you understand that it is difficult for both our producers and logistics partners to work on schedule. In these extreme circumstances our guarantee does not apply.